Q-Commerce Delivery Fee Benchmarking - 9 Platforms
Introduction In the rapidly growing online retail space, delivery fees have become a critical factor influencing profitability and customer satisfaction. Our client, a leading FMCG and e‑grocery brand, was facing inconsistent logistics costs across multiple Q‑commerce delivery fee benchmarking platforms. We evaluated nine major platforms — Blinkit, Zepto, Swiggy Instamart, Dunzo Daily, BigBasket Now, Amazon Fresh, DMart Ready, Flipkart Minutes, and JioMart Express — each with unique fee models, pricing rules, and delivery zones. Each platform had its own pricing rules, surcharges, and delivery zones, making cost prediction and optimization challenging. To maintain competitive pricing and reduce operational expenditure, the client needed a detailed, cross-platform analysis of delivery fees. Actowiz Solutions provided a data‑driven approach to monitor, compare, and analyze delivery charges across these 9 major Q‑commerce platforms. By leveraging advanced analytics, automated scrapi...